Refund Policy

Our policy lasts 7 days from purchase.

Items must be unused, in original condition, and original packaging.

Non-returnable items include:

• Gift cards
• Downloadable software
• Health and personal care items
• Event tickets

Event tickets are non-refundable but may be transferred. The original ticket holder must notify bookings@creamkulture.com with updated details.

• Postponed events allow ticket rollover or refund if within 48 hours
• Cancelled events qualify for a full refund

Approved refunds are processed to the original payment method within 7 days.

If your refund has not been received, contact support@kevinfraserofficial.com.

Sale items, Early Bird, and First Release tickets are non-refundable.

Exchanges are only available for defective or damaged items.

Gift refunds are issued to the original purchaser unless marked as a gift.

Questions about the Refund Policy should be sent to letsplay@creamkulture.com.